shipping & returns

SHIPPING INFORMATION

enizon Group offers free shipping on all orders! Your order will be packaged, dispatched and shipped to you within 1-3 working days of receiving payment.

Tracking numbers will be available within 24 hours after order has been shipped, in case of delay contact us at support@enizon.de. In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement.

Delivery orders shipped to the USA & CANADA take 7-14 days to deliver, AUSTRALIA 9-21 days, EU 14-26 the rest of the world 9-26 days for delivery. NOTE: If we say 7 to 14 days that means 7 days being the minimum time delivery and 14 the maximum time for delivery (for listed countries). There are a lot of factors that can affect the delivery time such as: 

  • Orders on holidays.
  • Product out of stock.
  • etc…

However, enizon Group insists on quick & immediate actions, after an order is issued, we package & dispatch your order within 1-3 days. However, in case of unfortunate events such as:

  • Billing/Shipping address mistake.
  • Order pending approval.
  • Large amount of orders.
  • Credit card pending verification.

enizon Group takes time seriously, and will do its best to ensure that everything is resolved within 24 hours!

RETURNS & REFUNDS

We want you to be delighted with your purchase, and that’s why enizon Group offers a 30-day, hassle free return period. If you are not happy with your item, then you are entitled to a full refund (including the original postage cost) if it is returned within 30 days. If you have simply changed your mind, then you have to cover return shipping costs (we suggest using a trackable method). However; if the item is proven to be damaged, faulty or in any way not as described, then you will not be responsible for the return costs. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.